Frequently Asked Questions | Red Cedar Psychotherapy

Where is the office located?

Red Cedar Psychotherapy is located near Truist Bank, Goodwill, and the Post Office in Smyrna, Tennessee. Here’s the address:

98 Mayfield Drive
Suite C
Smyrna, TN 37167

Where do I park?

You can park in the lot at the office.

Is your office handicapped-accessible?

Our suite is located upstairs. If first-floor accommodations are needed, please let us know.

What are your office hours?

Monday through Thursday: 8 AM to 5 PM

Friday: 8 AM to 2 PM

We’re not available on weekends.

How long is a typical session?

A typical session lasts 50 minutes.

If you have more to discuss and need more time, we can schedule an extended session. Please do this ahead of time, as we won’t be able to move other clients aside for additional unscheduled time.

What do I do to get started?

It’s always helpful to schedule an initial consultation to explore your goals and decide if this is the best fit for you.

Once you schedule a consultation, you’ll receive a few forms to read (e.g., on privacy). You’ll also get a “Good Faith Estimate” for the cost of services. The estimate explains how much you could potentially spend after a year of therapy.

When you decide to move forward, we’ll send you an intake form to help us get started during your first session.

What is the hourly fee?

The standard fee is $160 for a 50-minute session.

Extended sessions are $300.

EMDR Intensives vary based on the time requested.

How do I pay?

Once you complete your intake forms, you’ll be prompted to load the card you want to use to pay for your appointments. We process your payment at the time we meet.

Do you accept insurance?

Our office is predominantly private pay. However, we are paneled with a few insurance companies. You will be notified in advance as my office transitions from additional insurance panels.

Can you help me file my insurance?

Our office uses a third-party service called “Alma” to verify and process insurance. When you decide to move forward with therapy, we will send a link to add your insurance details to the Alma portal. Once everything is verified, we will both receive an email with the co-pay amount you can expect to pay.

How do I make an appointment?

Simply go to our booking site: https://redcedartherapy.janeapp.com.

Are there other things I should know about your office?

We really want you to feel comfortable sharing your story with us, so we’ll help you do that. We’re not pushy. We will go at a pace that works for you. If you take the first step, we’ll take the next one with you. We’re in this together!

Do you have a cancellation policy?

We have a 24-hour cancellation policy. If you cancel within that 24-hour window, there will be a $75 fee. If you need to cancel or reschedule before the 24-hour timeframe, you can do so on the booking site.

What is a free initial phone consultation?

It’s a chance for us to hear why you’re considering therapy and make sure we can meet your needs. We’ll also get a feel for each other’s personality and what it might be like working together.

If we both feel we’re a good fit, we can schedule your first appointment.

With whom do you work?

We primarily work with adults. We can work with adolescents (13 and up only).

We don’t offer couples or family counseling.

What are your strengths as a therapist?

Crystal

I believe my greatest strengths are my curiosity and ability to make hard things make sense.

When I’m with you, I’ll want to know the “why” behind your behaviors and decisions. I’m constantly exploring links and root causes. When we explore them together, you’ll make those connections as well.

I’ll make recommendations to support you outside of the therapy room and explain how they help. Therapy shouldn’t be a mystery. I’ll speak in plain terms to help you learn more about yourself.

Have you been in therapy yourself?

We think it’s really important to practice what we preach and be in the best mental headspace we can be for the people who need us most.

Crystal attends her own therapy every month. When she experienced some seriously difficult moments in her life, she went every other week. She’s so thankful for her safe space. (Shout out to her therapist, James … he’s the G.O.A.T.!)

Are you LGBTQIA-friendly?

Yes! We are human beings who work with other human beings. Whether you’re straight, gay, trans, etc., you’re a person with authentic feelings. In this office, you’re accepted. Our goal is to support you through whatever life throws your way. We’re in this together.

Do I have to lie on a couch?

Our couch is pretty cozy, and there’s an ottoman you can use if you’d like. Remember: This is your time to be open, comfortable, and yourself!

Am I allowed to ask you personal questions?

Sure. We’re pretty transparent therapists. With that in mind, we will never monopolize your session with our stuff. But we don’t mind answering questions about ourselves.

Cats or Dogs?

Crystal

I have a dog and two cats. My dog, Miles, is my first. I guess I’m really a cat person at heart!